Information about sewn wallets is still coming together. The problem was that I had Swish print out all the shipping labels back in December even though all the sewn wallets weren't ready to ship yet. Compounding the problem was that thread & leather was sent to a number of different people around the country for sewing. Because of this I need to manually figure out what has shipped and what hasn't. The guys at the tannery are helping with sewing now and have ~150 mahogany & ecru wallets sewn up, on top of ~300 or so of various colors that have already shipped. I'll have more accurate info on this asap.
The Kickstarter green leather has been dyed and looks great, but the laser etching doesn't leave as dark a mark on the leather as I would like. I'm working with...
Posted by David Jackson on March 23, 2014. 0 Comments
All but two of the refunds have been successfully issued through PayPal, the remaining people I have personally emailed to clarify account situations.
Now that the refunds are out of the way, I'd like to address all of the active supporters who haven't yet received the wallet(s) as promised. First, thank you for your patience with this process. You may have received an email from me about a months ago stating that the wallets would all be out within two weeks. Obviously due to unforeseen challenges the shipping did not go as planned.
I'm sure many of you have sent numerous emails in the meantime in the vein of "WHERE IS MY WALLET?" and in order to make the best use of my time I will post all wallet updates here on the updates page instead of responding individually to each of the...
Posted by David Jackson on March 22, 2014. 0 Comments
Hi all -
This is Mary writing to you. For those of you waiting on your refund, I have just completed over 90% of the refund transactions. The remaining 10% will be finished as soon as the specific issue is resolved - for some their paypal account is not active, for others their name does not match our records, etc.
Next up I will be working to get all of the materials to the right people to ensure your wallets get out as soon as possible. Considering we have suppliers and sewers in several states, this is a real logistical challenge.
Thanks for your continued support through the completion of this project.
Posted by David Jackson on March 20, 2014. 0 Comments
Thanks for bearing with me since the last update. That gave me a chance to regroup, gather info and recruit assistance.
I'd like to introduce my friend Mary. She has been doing customer service for Coffee Joulies for a few weeks now and has just started doing customer service for Thread & Leather. For those of you who requested refunds, she will be sending them starting today. She will also be coordinating the final sewing efforts to make sure nothing falls through the cracks. Be nice to her!
Now some numbers. We've shipped 80.49% of Wrap Wallet Kits so far. Here's the breakdown:
- Mahogany & Ecru: 510 shipped, 304 remaining = 63%
- Black & Red: 501 shipped, 40 unshipped = 93%
- Natural & Red: 365 shipped, 48 unshipped = 88%
- British Tan & Green: 287 shipped, 0 unshipped = 100%
- Black & Black: 249 shipped, 35 unshipped...
Posted by David Jackson on March 03, 2014. 0 Comments
As has been the case in each of the last few updates, I owe my backers an apology for the ongoing delays in the Wrap Wallet project, as well as the lack of communication. After listening in on a webcast about guilt by Ramit Sethi last week, I realized that feeling like I need to apologize has actually become the reason for the delays.
This project started optimistically. I set my goal as low as possible, knowing there was a possibility for the project to do very well but wanting it to at least succeed if it reached a level that would let me break even.
Early support from friends & family helped get things off the ground, but everything kicked into overdrive after emailing my backers from the Coffee Joulies project. The attention of all these existing Kickstarter members put the Wrap Wallet at the top of...
Posted by David Jackson on January 24, 2014. 0 Comments
Thank you all so much for your patience. The tail end of Kickstarter projects is always painful, with plenty of loose ends to tie up. This tends to be a variation of the 80/20 rule:
- Expectation - the first 80% of a project takes 20% of the time and the final 20% takes 80% of the time
- Reality - the first 80% of the project takes 80% of the time and the final 20% takes another 80% of the time
The one major loose end with the Wrap Wallet up to this point was that we only received a partial thread shipment back in December, which has delayed sewing and/or shipping for many of our backers (particularly for Mahogany & Ecru, our most popular color combo). We finally received word from our supplier in France that the rest of the thread has shipped!! Kits delayed by this...
Posted by David Jackson on January 09, 2014. 0 Comments
I hope you all enjoyed the holidays and are off to a great start with 2014. We are in the home stretch with the Wrap Wallet. Leather is being cut every day (with the exception of a few days where the laser cutter was dealing with a burst pipe from the "polar vortex" in the northeast) and then makes its way to Swish in California for fulfillment (packaging & shipping to you) or to various people on both coasts for sewing. You will receive an email from Swish as soon as your wallet ships.
We all appreciate your patience and understanding as we work out all the bugs in manufacturing and fulfillment. I truly believe the Wrap Wallet is the best wallet in the world, and I stand behind every one. If you aren't completely satisfied with your Wrap Wallet please let me know at threadandleather.com/contact and we...
Posted by David Jackson on December 27, 2013. 0 Comments
It's been over two weeks since I posted the last update. I sincerely apologize. The logistics of leather/thread/lasers has been a little overwhelming. I promised to keep you updated on everything that was going on and I haven't held up my end of the bargain (the "experience" side of Kickstarter). Let's fix that now.
What's going on?
- I hired Swish Fulfillment to ensure I didn't lose my mind, and also to send thousands of wallets out to you (if you plan on doing a product-based Kickstarter project in the SF Bay Area I recommend them highly)
- We've shipped over 1000 Wrap Wallet Kits and almost 300 sewn Wrap Wallets so far
- We expect the remaining rewards to all ship by early January
- All of the leather...
Posted by David Jackson on December 12, 2013. 0 Comments
At the post office buying 1000 stamps. That's all for now.